Hosted Call Center

EDL Admin — Sat, 03 Oct 2009 01:43:55 +0000

Capture some astounding benefits in cloud computing with Telax Hosted Call Center. A solution that’s remarkably simple and utterly flexible, your agents are trained in under 20 minutes and can log in from anywhere! No more hardware means no more headaches and a cap on boundless maintenance costs. With Telax you secure peace of mind that’s gained by cost certainty and a partner that is 100% accountable.

Duration : 0:1:52

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Technorati Tags: as, Call, Center, Centers, Centre, Centres, cloud, computing, equipment, hardware, hosted, Service, Software, technology, Telax, virtual

A strategy for lean times: Adopt a hosted messaging and coll

EDL Admin — Fri, 18 Sep 2009 19:05:10 +0000

If youre thinking about upgrading your messaging and collaboration tools, come listen to Michael Osterman of Osterman Research. He will talk about factors to consider in moving to hosted solutions and how to best prepare for a smooth transition. Many companies have made the switch to Software as a Service but the decision can seem daunting. You might ask, what control am I giving up? Will it be less flexible? What about security? Do the savings outweigh the effort of making a transition? And, of course, how will my end users adjust to a new way of doing things?

To help answer some of your questions, we have asked Michael Osterman of Osterman Research to join us for this discussion. Osterman Research conducts market research, cost modeling, benchmarking and related services of messaging and collaboration products, technologies and services. He will provide insights from his research of the market place and share experiences of other companies who have made the switch to SaaS. We will also have a Google product specialist on hand to give a brief overview of Google Apps and answer any questions.

What you will learn in this webinar:
- What business problems do SaaS messaging and collaboration tools address
- What factors to consider in moving to a hosted solution
- What you might lose – and what you might gain in switching to Software as a Service (SaaS)
- What selection criteria you should apply in evaluating SaaS vendors
- What Google Apps has to offer
Original broadcast date: October 9.

Duration : 0:52:40

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Technorati Tags: applications, Apps, as, Calendar, cloud, collaboration, computing, corporate, Docs, Edition, email, Gmail, Google, hosted, IM, intranet, mail, messaging, Osterman, Premier, Research, Service, Sites, Software, Talk, trends, Video

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Hosted Call Center

A strategy for lean times: Adopt a hosted messaging and coll